Privacy Policy
Privacy Policy
Last Updated: [8 Sep 25]
This Privacy Policy (“Policy”) describes how Creative Web Expert Owner of “eProceedings.ai” (“Company,” “we,” “our,” or “us”) collects, uses, discloses, and safeguards the personal and financial information you provide while using our website, applications, and services (collectively, the “Service”).
By using the Service and making a payment, you acknowledge and agree to the practices described in this Policy. This Policy forms an integral part of our Terms and Conditions.
1. Information We Collect
We may collect the following categories of information to provide and operate our Service:
a. Personal Information:
Your name, email address, phone number, and billing address, collected when you register, subscribe to services, or contact support.
b. Usage and Technical Data:
Automatically collected information such as IP address, browser type and version, device type, operating system, pages visited, session duration, and diagnostic logs.
c. Cookies and Tracking Data:
We use cookies, web beacons, and similar technologies to enhance user experience, authenticate logins, remember preferences, and analyze performance. You may manage cookies via your browser, but disabling them may affect Service functionality.
2. Data Security & Financial Information
a. Payment Information:
We do not store credit/debit card details, UPI IDs, or banking credentials on our servers.
b. Secure Processing:
All financial transactions are processed securely through trusted, PCI-DSS compliant third-party payment gateways. By proceeding with payment, you agree to the respective terms and privacy policies of these providers.
c. Disclaimer:
We are not responsible for any errors, failures, or breaches arising from third-party payment gateways. Such transactions are governed by the terms and policies of the respective providers.
3. How We Use Your Information
We may use your information for:
- Service Provision: Operating and maintaining our Service, processing transactions, and issuing receipts or confirmations.
- Security & Fraud Prevention: Authenticating users and preventing unauthorized or fraudulent access.
- Communication: Sending updates, notices, invoices, or support-related information.
- Legal Compliance: Meeting legal, tax, or regulatory obligations under Indian law.
- Service Improvement: Conducting internal analytics, research, and performance monitoring.
- Marketing: Sending marketing or promotional communications, unless you opt out.
4. Sharing & Disclosure of Information
We do not sell or rent your personal data. We may share information only in these limited cases:
- Payment Gateways & Service Providers: For processing payments, hosting, and operational services.
- Legal Compliance: To comply with court orders, regulatory requests, or applicable law.
- Business Transfers: During mergers, acquisitions, or sale of assets, your data may be transferred to the new entity.
- With Consent: When you explicitly authorize such disclosure.
5. Data Retention
- Personal Data: Retained only as long as necessary to fulfill the purposes of this Policy or comply with legal obligations.
- Transaction Records: Retained for statutory periods under tax and regulatory laws.
- Usage Data: Retained for analytics and security monitoring for a reasonable duration.
6. User Responsibilities
- You are solely responsible for maintaining the confidentiality of your account credentials.
- You must provide accurate, current, and complete information.
- If you process client data using our Service, you are solely responsible for obtaining their legal consent.
- Any unlawful use of the Service, including unauthorized access, fraud, or misuse of data, shall be your sole liability.
7. Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover such data has been collected, we will promptly delete it.
8. Third-Party Links & Services
Our Service may contain links to or integrate with third-party websites or services. We are not responsible for the privacy practices, terms, or content of such third parties. You are encouraged to review their privacy policies before engaging with them.
9. Limitation of Liability
- We shall not be liable for any unauthorized access, disclosure, loss, or misuse of data caused by factors beyond our reasonable control, including actions of third-party providers, payment gateways, or vulnerabilities in your device/network.
- To the fullest extent permitted by law, our liability shall not exceed the total fees paid by you for the Service during the twelve (12) months preceding the claim.
- We expressly disclaim liability for acts, omissions, or failures of integrated third-party service providers, including payment gateways and hosting partners.
10. Breach Notification
- In the unlikely event of a data breach, we will take reasonable steps to notify affected users if required under applicable law. However, we disclaim liability for breaches beyond our reasonable control.
11. Updates to this Policy
- We may update this Policy from time to time. Updates will be effective upon posting on our website. Continued use of the Service after such updates shall constitute acceptance of the revised Policy.
12. Governing Law & Jurisdiction
This Policy shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at Rajkot, Gujarat.
13. Contact Us
For any questions, concerns, or complaints regarding this Privacy Policy or your personal data, please contact our designated Grievance Officer: Ravi.
📧 Email: support@eproceedings.ai
📞 Phone: 6351068881
📍 Address: 5 Navjyot Park, Nr Giriraj Hospital, 150ft Ring Road, Rajkot – 360005